Shipping & Returns – Pettile.com

At Pettile.com, we are committed to providing reliable shipping, clear delivery information, and a simple, transparent return process. Please review the details below for information about order processing, delivery timelines, tracking, return eligibility, and refunds.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

During busy periods, processing times may be slightly longer. If your order experiences a delay, our customer support team will notify you by email.

Customer Support Email: Pettile.info@gmail.com

Shipping Rates & Delivery Estimates

Shipping costs are calculated automatically at checkout based on your delivery location, order size, shipping method, and available carrier options.

• Standard Shipping: Estimated delivery times are displayed at checkout.
• Express Shipping: Available for selected locations when offered at checkout.

Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, customs processing, holidays, or peak shipping periods.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information, when tracking is available.

Tracking details may take up to 24 hours to update after the package has been dispatched by the carrier.

Shipping Area

Pettile.com ships to eligible locations shown at checkout. Available shipping destinations may vary depending on the product, carrier service, and delivery address.

If your address is not supported at checkout, we may not be able to process or fulfill your order. For questions about shipping availability, please contact us before placing your order.

Lost, Stolen, or Damaged Packages

Pettile.com is not responsible for packages that are lost, stolen, or damaged after confirmed delivery by the carrier.

If your order arrives damaged, please contact us within 48 hours of delivery at Pettile.info@gmail.com. Include your order number, a description of the issue, and clear photos of the damaged item and packaging.

Our support team will review your case and assist with a replacement, refund, or other suitable resolution where applicable.

30-Day Return Policy

If you are not satisfied with your purchase, you may request a return within 30 days from the delivery date.

To be eligible for a return, your item must be:

• In the same condition as received
• Unused, unopened, and in its original packaging
• Accompanied by proof of purchase

To start a return request, please contact us at Pettile.info@gmail.com. Once your request is reviewed and approved, we will provide return instructions.

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return for safety, hygiene, or product integrity reasons. Non-returnable items may include:

• Opened or used pet care products
• Personalized or custom-made items
• Perishable or consumable goods
• Gift cards
• Clearance, final sale, or discounted items marked as non-returnable

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If your refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at Pettile.info@gmail.com.

Exchanges

If you received the wrong item or a defective item, please contact us as soon as possible. Our team will review the issue and provide the appropriate next steps.

Contact Us

For any questions regarding shipping, delivery, returns, exchanges, or refunds, please contact our customer support team:

Pettile.com
Email: Pettile.info@gmail.com
Address: 24 Place Nelson Mandela, Le Pont-de-Claix, 38800, France

Thank you for choosing Pettile.com. We appreciate your trust and are committed to providing reliable service, clear policies, and professional customer support.