Refund & Return Policy – Pettile.com

Thank you for shopping with Pettile.com. Your satisfaction is important to us, and we aim to provide a reliable, secure, and transparent shopping experience. Please review our return and refund policy below for complete details about return eligibility, damaged orders, exchanges, refunds, and customer support.

30-Day Return Policy

If you are not fully satisfied with your purchase, you may request a return within 30 days from the delivery date.

To be eligible for a return, your item must be:

• In the same condition as when received
• Unused, unopened, and in its original packaging
• Accompanied by a receipt, order confirmation, or proof of purchase

To start a return request, please contact us by email:

Email: Pettile.info@gmail.com

Once your request is reviewed and approved, we will provide return instructions and any required return authorization details. Returns sent without prior authorization may not be accepted.

Damages & Order Issues

Please inspect your order carefully upon arrival. If your product arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery.

When contacting us, please include your order number, a clear description of the issue, and clear photos of the item and packaging.

Email: Pettile.info@gmail.com

Our customer support team will review your claim and arrange a replacement, refund, or other suitable resolution where appropriate.

Exceptions / Non-Returnable Items

Certain items cannot be returned or refunded for safety, hygiene, product integrity, or policy reasons. Non-returnable items may include:

• Opened or used pet care products
• Personalized or special-order items
• Perishable or consumable goods
• Hazardous or flammable materials
• Gift cards
• Sale, clearance, or final-sale items marked as non-returnable

If you are unsure whether your item qualifies for return, please contact our support team before sending it back.

Exchanges

To exchange a product, please contact us first so our team can review your request and provide the appropriate next steps.

In most cases, the fastest way to exchange an item is to complete a return for the original product and place a new order once the return is approved. This helps ensure accurate order tracking and faster processing.

Shipping Area Notice

Pettile.com ships to eligible locations shown at checkout. Available shipping destinations may vary depending on the product, carrier service, and delivery address.

If your address is not supported at checkout, we may not be able to process or fulfill your order. For questions about shipping availability, please contact us before placing your order.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an error on our part, a damaged item, a defective product, or an incorrect item received.

Original shipping fees may not be refundable unless required by applicable law or unless the return is related to an approved order issue.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank, credit card provider, or payment processor to complete processing.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: Pettile.info@gmail.com

Late or Missing Refunds

If you have not received an approved refund, please first check your bank account or payment account again. Then contact your credit card provider or bank, as processing times can vary.

If you have completed these steps and still need assistance, contact our customer support team with your order number and refund approval details.

Contact Us

If you have any questions about returns, refunds, damaged orders, or exchange requests, please contact our customer support team:

Pettile.com
Email: Pettile.info@gmail.com
Address: 24 Place Nelson Mandela, Le Pont-de-Claix, 38800, France

At Pettile.com, we strive to make every shopping experience simple, secure, and reliable.