Order Cancellation Policy – Pettile.com

At Pettile.com, we understand that plans can change. We aim to make the order cancellation process as clear, simple, and transparent as possible. Please review the policy below to understand when an order may be canceled, how to request a cancellation, and what happens once an order has already been processed or shipped.

How to Cancel an Order

If you need to cancel your order, please contact our customer support team as soon as possible by email:

Email: Pettile.info@gmail.com

To help us locate your order quickly, please include the following information in your message:

• Your order number
• Your full name
• The email address used at checkout
• The reason for the cancellation request

Our team will review your request and do our best to process the cancellation before the order is prepared for shipment.

Cancellation Window

Orders can typically be canceled within 12 hours of being placed, provided the order has not already been processed, packed, or shipped.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

Orders Already Processed or Shipped

If your order has already been processed or shipped, we will not be able to cancel it. In this case, please refer to our Refund Policy or Return Policy for available options once your package has been delivered.

Shipping fees, return conditions, and refund eligibility may depend on the status of the order and the condition of the returned item.

Refunds for Canceled Orders

If your cancellation request is approved before the order ships, your payment will be refunded to the original payment method used at checkout.

Approved refunds are typically processed within 5–7 business days. Please note that your bank, payment provider, or credit card company may require additional time to post the refund to your account.

Pre-Orders and Backordered Items

Pre-orders or backordered items may be canceled before they are shipped. To request cancellation of a pre-order or backordered item, please contact us at:

Email: Pettile.info@gmail.com

Once a pre-order or backordered item has shipped, the standard return and refund policy will apply.

Order Modifications

If you need to update your shipping address, correct order details, or make a change to your order, please contact us as soon as possible. We will do our best to assist before the order is processed.

Once an order has been packed or shipped, changes may no longer be available.

Contact Us

For any order cancellation, order modification, or customer service inquiry, please contact us using the details below:

Pettile.com
Email: Pettile.info@gmail.com
Address: 24 Place Nelson Mandela, Le Pont-de-Claix, 38800, France

We appreciate your understanding and cooperation. At Pettile.com, our goal is to provide a smooth, reliable, and worry-free shopping experience for every customer.